Auto-Activations Monitoring Tool

Challenges

Effectively monitoring trial customers' activity and preventing unwanted auto-subscriptions can be complex and demanding without a dedicated tool.

• Keeping track of individual trial periods and subscription deadlines is challenging

• Proactively identifying customers who might not want to continue with the subscription is difficult

• Manual intervention to cancel auto-renewals can lead to human errors and customer dissatisfaction

• Timely communication with trial customers is crucial to manage expectations and prevent unwanted charges

Capabilities

Implement an Auto-Renewal Monitoring Tool to proactively manage trial customer activity and minimize unwanted subscription activations:

• Comprehensive tracking of trial customers' activity and subscription deadlines

• Analysis of customer behavior patterns to predict the likelihood of auto-renewal cancellations

• Automated alerts for the customer success team to reach out to at-risk customers

• Customizable communication templates for providing timely and relevant information to trial customers

• Streamlined dashboard to manage trial subscriptions and monitor customer engagement

Outcomes

Enhance trial customer management and reduce unwanted auto-renewals with the Auto-Activations Monitoring Tool.

• Improved visibility into trial customer activity and subscription status

• Time and resource savings through automation and proactive management

• Increased customer satisfaction by preventing unwanted subscription charges

• Proactive engagement with trial customers for better subscription management

• Adaptable to a wide range of trial and subscription plans